Terms of sale

Free designs and quotes

Concept designs, renders and price ranges are free and you're under no obligation. A price range is a guide; your firm price is the one on your quote, which is based on the approved drawings. Quotes are valid for 30 days unless they say otherwise.

Room images on our website and in our social posts are design visualisations, some made with AI, to show ideas. What you're buying is what's on your signed drawings, in the finishes you chose from our samples.

Measuring

Rough sizes are enough for a free design. Before drawings, every room has a final measure on our survey sheet, by one of three routes. Your quote says which one applies.

We measure. In the Newcastle area our surveyor measures the room, and we're responsible for the accuracy of our measurements.

Your builder or fitter measures. They fill in our survey sheet. Your drawings are based on their measurements, so the accuracy of those measurements is the responsibility of whoever took them.

You measure, with a video call. For single pieces such as a wardrobe, alcove unit or study. We go through the survey sheet with you on the call, and your drawings are based on your measurements.

Whoever measures, we check every number against the photos and tell you about anything that looks unusual before we draw it. Every design includes filler and scribe panels to allow for walls that aren't perfectly straight or square.

Your drawings

Before anything is made, we send you technical drawings for every wall. Please check every sheet carefully: sizes, finishes, handles, appliance spaces and the positions of sockets, pipes and windows. Changes you ask for before signing are free, and we'll send a new revision.

When you sign the drawings and pay your deposit, our contract is made and your furniture goes into production exactly as drawn. If you'd like changes after that, we'll tell you whether they're possible and what they would cost before doing anything.

Sockets, pipes and other services

Unless we agree otherwise, we design around your existing sockets, switches, pipes and radiators. If you'd like them moved, we can give you a services plan showing the new positions for your electrician or plumber to quote from. That plan shows positions only; it is not an electrical, plumbing or gas design, and the work is arranged and paid for by you.

Electrical, plumbing and gas work must be carried out by suitably qualified people, including a Gas Safe registered engineer for any gas work.

Colours and finishes

Please choose your finishes from our physical samples rather than from a screen, as colours look different on every display. Slight differences in colour and texture between a sample and your furniture, and between production batches, are normal, especially with woodgrain and painted finishes. We'll always order the exact finish codes on your signed drawings.

Prices and payment

Your quote shows the deposit due when you sign the drawings and the balance due before your order is dispatched to you, unless your quote says otherwise. The furniture remains ours until it's paid for in full.

Making, shipping and delivery

Your furniture is made to order, assembled and checked at the factory, then shipped to the UK. We'll give you an estimated delivery window before you pay your deposit and keep you updated as your order is made and shipped. Shipping and customs times can vary, so we confirm your delivery date once your order has arrived in the UK.

Your order arrives flat-packed and labelled by room and wall. Please make sure there's clear access and a dry space to keep the boxes, and tell us about parking, stairs or narrow doorways before delivery. Check the boxes when they arrive and tell us within 48 hours if anything is visibly damaged or missing, with photos, so we can put it right quickly. Hidden faults are covered by your normal legal rights.

Cancelling

Before you sign the drawings there's nothing to cancel: a design or a quote doesn't commit you to anything.

Because your furniture is made to your measurements and specification, the 14-day right to cancel for distance and off-premises sales doesn't apply once you've signed the drawings and paid your deposit. If you ask us to cancel after that but before production starts, we'll do our best to stop the order and refund your deposit, less any costs we've already paid or committed to, which we'll show you.

Ready-made items bought on their own, such as standard accessories, can be returned within 14 days of delivery.

Fitting and other trades

If we arrange your fitter, we'll set out what's included in your quote. If you fit it yourself or use your own fitter or builder, they are responsible for their workmanship, and we'll support them with the drawings and assembly guidance.

Your rights

Under the Consumer Rights Act 2015, goods must be as described, of satisfactory quality and fit for purpose, and services must be carried out with reasonable care and skill. If something isn't right, tell us and we'll put it right. Nothing in these terms limits those rights or our liability where the law doesn't allow it to be limited.

Complaints

Email [CONTACT EMAIL] and we'll reply within five working days.

Who we are

Address: Newcastle upon Tyne. Email: [CONTACT EMAIL].