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How it works
Made-to-measure isn't next-day delivery. It's a careful process, from your first photo to the last door going on, so the finished room looks right, fits properly and works for years to come.
Film coming soonThe journey
Here's what happens at each stage, what we'll ask of you, and what you'll have at the end of it.
01 · You
Send a few photos and rough sizes through the free design form. It takes about ten minutes, and rough is fine.
What you do
What you get
02 · Us
Our designer turns your photos into a render of the room in the finishes you like, with an honest price range. Change it as often as you like.
What you do
What you get
03 · You and us
Before anything is drawn for real, the room is measured properly: by us in the Newcastle area, by your builder, or by you with us on a video call for smaller pieces.
What you do
What you get
04 · You
Every wall is drawn to the millimetre. We check each sheet against the measurements, then go through it with you. This is the step that matters most: nothing is made until you've signed.
What you do
What you get
05 · Factory
Your furniture is cut on CNC machines, edge-banded and labelled. Then it's assembled on the factory floor, checked against your drawing and photographed before it's packed.
What you do
What you get
06 · You and us
Everything arrives flat-packed and labelled room by room, wall by wall, with an assembly pack. Fit it yourself, hand it to your builder, or let us arrange a fitter.
What you do
What you get
The timeline
Most of the time is making and shipping your furniture. The design part moves at your pace.
You're involvedOur designersThe factoryShipping
Before you pay your deposit, we confirm your delivery window in writing, so you can plan everything else around it.
Ordering
No surprises. You know the price and the delivery window before you commit.
Your part
What to expect
Furniture made to your walls, with fillers and scribes so it meets them neatly.
A firm quote from the drawings before you pay a deposit.
Seen in your own light first, so the colour is the one you expected.
Drawings and a services plan they can quote and work from.
Photos of your order assembled at the factory.
We're here from your first photo to the last door going on.
Worth the wait
Made-to-measure takes weeks, not days. That time goes into getting the design right, making it exactly as drawn, checking it and shipping it carefully. What you get is a room that fits, looks the way you imagined, and keeps working for years to come.
Films
Short films on each part of the process. More are on the way.
Film coming soonHow a few photos become a design.
Film coming soonWhat we measure, and why at three heights.
Film coming soonWhat to check before you sign.
Film coming soonSamples, light and how finishes change a room.
Film coming soonHow your order is checked before it ships.
Film coming soonLabels, the assembly pack and where to start.
The first step is free and takes about ten minutes.
Free guide
Measuring, styles, finishes and how to plan your budget, in one short guide. Then the odd email with ideas worth stealing.
Anything else, send us a message and we'll talk it through.
Flat-pack is made in standard sizes and sits in a warehouse. Yours is designed for your walls, made after you've signed the drawings, checked at the factory and shipped to the UK. That's what makes it fit.
Nothing for the design. You pay the deposit shown on your quote when you sign the drawings, and the balance as set out on your quote. If we measure for you, we'll tell you any cost before we book it.
Before you sign, change as much as you like. After you've signed and paid your deposit, your furniture goes into production made to your measurements, so changes after that point may not be possible, or may cost extra. That's why we go through every sheet with you first.
Before you pay your deposit, we confirm your delivery window in writing, so you can book your other trades around it.
The design stage moves at your pace, so quick replies help. Making and shipping take the time they take, and we'd rather it arrived right than early.
Tell us before you sign. If walls are moving or being plastered, we'll measure once they're finished, so the drawings match the room you'll actually have.
Check the boxes when they arrive and tell us within the time set out in our terms. Every panel is labelled, so we can replace a single part rather than a whole unit.