Privacy notice

What we collect

• Your name, phone number, email address and postcode or address
• What you tell us about your room and project, including measurements, survey sheets and photos you send
• Plans you send us from our planner. Plans you don't send stay on your own device
• Your drawings, quotes, orders and payments
• If you sign up for our guide or emails: your email address, first name if you give it, and which of our emails you open or click
• With your consent, analytics cookies that count visits to the website
• A basic count of visits from Cloudflare Web Analytics, which uses no cookies and doesn't identify you. You can switch it off in cookie settings

Why we use it

• To prepare your design and quote, and to take steps you've asked for before a contract (lawful basis: contract)
• To make, deliver and support your order (contract)
• To keep records we're required to keep, such as accounts (legal obligation)
• To send our planning guide and marketing emails, only if you've asked for them (consent)
• To understand how the website is used, only if you say yes to analytics (consent)

Contacting you

When you send a form you agree that we can contact you about your enquiry by phone, text, WhatsApp or email. You can tell us how you'd prefer to be contacted, or ask us to stop, at any time.

We only send marketing emails if you've asked for them, for example by signing up for our planning guide or ticking the box on a form. Every email has an unsubscribe link, and unsubscribing doesn't affect any order you have with us. To send emails that are relevant to you, we note which of our emails you open and which links you click.

Who we share it with

Our website host (Cloudflare) and our customer records and email systems (Zoho, including Zoho CRM and Zoho Campaigns) process data for us under contract. Your fitter or surveyor receives the details needed to do the job. Our manufacturer receives your drawings and an order reference, not your contact details. Our freight and delivery partners receive your delivery address. We never sell your information.

Some of these providers may process data outside the UK; where they do, they use safeguards approved under UK law.

How long we keep it

Enquiries that don't go ahead, with any photos and plans you sent: 2 years from our last contact. Orders, drawings, survey sheets and invoices: 6 years after the end of the tax year of your order, because we're required to keep financial records. Email sign-ups: until you unsubscribe, after which we keep only what we need to make sure we don't email you again.

Your rights

You can ask for a copy of your information, ask us to correct it or delete it, object to how we use it, or withdraw consent. Email [CONTACT EMAIL]. If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.

Who we are

Kitchens & Cabinets is the data controller for the information on this website. Address: Newcastle upon Tyne. Email: [CONTACT EMAIL].